FAQ's
PAYMENT PLANS
There is no extra charge for payment plans
There are 2 options available
1.By bank transfer,To set this up please contact us and we can arrange a plan for you
2.Gift voucher,You can purchase a gift voucher in various amounts at various times.Each gift voucher is valid for 6 months and can be used in multiples
SHIPPING
All orders come gift wrapped free of charge
excluding seconds & samples
All Orders are Tracked & Insured
​
Shipping to REST OF WORLD depends on where and order size,Please contact us
IMPORTANT INFORMATION REGARDING ALL ORDERS
We do not refund for lost packages but we will do our best to try and track it down for you.All orders are tracked and insured and it is upto you to claim for any loss/damage.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
​
REFUNDS,RETURNS & EXCHANGES
We only except refunds if there is a fault with the product that has not occurred by where and tear,You must notify us of fault within 3 months of item received (clock parts not covered)
Returns,refunds or exchanges are not excepted for made to order items
Exchanges are acceptable for ready made items but must be in original condition with packaging intact and you must notify us within 3 days of item received
Buyer must pay return shipping and is liable for item returning to us in perfect condition
Shipping costs will not be refunded
TERMS & CONDITIONS
Colours do vary per product and per item,Please be aware that mobile and laptop screens colour do vary
We cannot guarantee perfect colour match
All sizing is approximate
Bespoke service deposit will hold for 6 months
Made to order items take approximately 3-4 weeks although this is not guaranteed and may be sooner or take longer
All sales are final
If you need any further information or have any questions please feel free to contact us
Thank you
POSH CHOPS